Many of our products are handcrafted in small batches or made to order. Because of this, some items may require additional production time before shipment.

Estimated lead times are listed on each product page whenever applicable.

Yes. Since wood is a natural material, each piece will have unique grain patterns, tones, and textures.

Natural variations are part of the character and beauty of handcrafted wood products, making every piece slightly unique.

To care for your wooden products, keep them in a stable environment away from direct sunlight, heat, or excessive humidity. Wipe surfaces gently with a dry or slightly damp soft cloth to remove dust and fingerprints.

Avoid using chemical cleaners, as they may damage the natural finish.

Over time, wood can develop a richer tone with use. If you wish to refresh the surface, lightly apply a small amount of natural oil or wax using a lint-free cloth, then buff gently.

With regular and gentle care, your wood product will age beautifully and maintain its natural charm for years.

Orosi&Co does not currently operate a physical storefront. All of our handcrafted products are created in our private workshop and sold exclusively online through our official store.

We occasionally open our studio for workshops or special events. Updates and announcements will be shared through our website and social media channels.

We offer limited customization options depending on the product. For certain items, small adjustments such as size, finish, or engraving may be available.

Please note that customization requests are handled individually and may require additional time or cost.

If you have a specific idea in mind, feel free to contact us before placing your order. We’ll do our best to accommodate your request whenever possible.

Lead time is the production or processing period before your order is shipped.

Shipping time is the delivery period after the package leaves our workshop.

Since many of our products are handcrafted or made in small batches, some items may require additional lead time before shipment.

Yes, we may be able to modify your order before it enters production or shipment.

Please contact us as soon as possible with your order number and the details of the requested changes.

Since many of our products are handcrafted or made-to-order, changes may not be possible once production has started.

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and the damaged product.

We will review the issue and work with you to provide a replacement, repair, or appropriate solution as quickly as possible.

To request a warranty claim, please contact us through our Contact page with your order number, a description of the issue, and clear photos of the product.

We will review your request and respond as soon as possible.

If you would like to request a return or exchange, please contact us within 7 days of receiving your order.

Returned items must be unused and in their original condition and packaging.

Please note that customized or made-to-order items may not be eligible for return or exchange.

Customers are generally responsible for return shipping costs unless the item arrived damaged or there was an error with the order.

Shipping fees are non-refundable unless otherwise stated.

Shipping costs are calculated automatically at checkout based on the destination, package size, and shipping method.

Any applicable customs duties or import taxes are the responsibility of the customer unless otherwise stated.

Depending on your country’s regulations, customs duties, VAT, or import taxes may be charged upon delivery.

These fees are determined by your local customs authority and are the responsibility of the customer.

Some countries require a personal tax ID number for customs clearance when receiving international shipments.

Providing this information helps prevent delays or failed deliveries during the import process.

Shipping carriers may vary depending on the destination and package size.

We primarily use trusted international carriers such as DHL, FedEx, UPS, or EMS to ensure safe and reliable delivery.

Yes, we offer corporate and bulk orders for offices, studios, and special projects.

Please contact us with your requirements, quantities, and preferred timeline for a custom quotation.

Orosi&Co products are available through our official online store.

Selected products may also be available through limited retail partners or special collaborations.

We accept major credit cards, PayPal, and other secure payment methods available through Shopify Payments depending on your region.